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Frequently Asked Questions on Mobile Coupons

Please either search or browse through these FAQs. If you have other questions please complete the form on the right of this page for a speedy response.

Your Mobile Coupon Factory Campaign

We can enable/disable the sharing options per coupon.nWhen enabled, the consumer can share the coupon to his friends by using Facebook, Google, Twitter, Whatsapp, Viber or Skype. Please note: Sharing is automaticly disabled for protected “single use coupon codes”.nIf you are using coupons in protected mode sharing is not availabe for the consumer.

Yes! We offer a great solution so customers can easily locate their their closest redeeming store.

Within the Coupon itself we create a “locations button or icon, we can add unlimited locations to these. We also add opening hours, phone number, e-mail address etc of each location(s) a customer can access the full details if required.

These settings are connected to the “Coupon locations”- page and this page contains all the redeemable locations including a Google map with locations. The system will automatically show the consumer the nearest coupon location by miles or kilometres.

Yes, as a customer you will have 24X7 access to our Coupon Dashboard which provides you with both real-time campaign information and access to the consumer data collected through the campaign.

MCF Coupon Dashboard

Coupon Dashboard showing Campaign Statistics

 

 

 

 

 

 

 

 

 

 

Additionally, both campaign and customer data can be steamed in real-time to your CRM or Marketing system. Tag or pixel data is also transmitted in real-time as each tag is fired by a customer access the content, this is sent automatically to the specified location e.g. Google or Facebook.

Yes! As the campaign is controlled via the cloud we can add features, make changes, or upgrade your campaign at any time. Naturally this may depend on any Country or State specific permits or legal requirements that your Coupon may be operating under.

We’d hate to see you leave but yes you can cancel at any time. If you have enterted into a campaign contract, you’ll have to see the campaign out but we’ll be happy to work with you to keep you happy and on track.

Yes!

You can show barcodes on the coupons in any format (QR, Aztec, UPCA, CODE128, GS1, …) (Please check with us for all supported barcode formats)- You can set the barcode value that needs to be displayed, it could be,  a unique couponID, the coupon value, or, one of your uploaded validation codes.

We are able to import your own validation codes and the Mobile Coupon Factory platform will show a unique validation code on every coupon.

Yes you can but only in each of the following scenarios:

Using the Wallet:

When we build a specific pass or stamp card for the wallet, or, an interactive coupon is saved into the wallet then these saved wallet passes can be triggered either by a pre-programmed geo-location or by a pre-programmed Beacon.

Using Your App:

If you App has been enabled with the iProximity SDK for Beacons and proximity it is now Beacon aware. When a customer’s smartphone with your App comes into range of the Beacon, we can wake the phone and place a programmable message on the phone’s lock screen. Swiping the notification can open the App and show the coupon (or other information as required).

Using HelloLocal:

HelloLocal is our own Beacon aware App that uniquely re-brands itself based on the closest Beacon. Customers can use the HelloLocal App to trigger their own content and send this to customers when they are close to their locations. Its great for sending coupons to customers as they approach your store. Ask us for a demo.

All of our interactive coupons can be delivered and used with or without  an App – this is one of their best features.

We can also deliver interactive coupons inside an existing App, or through our free App HelloLocal, –  you have wonderful choices and advantages at the Mobile Coupon Factory!

Wallet Passes do require a native or downloaded wallet App.

Tag: App

Not at all! Lets start on a Campaign basis!

No. All Mobile Coupon Factory services include secure, quality cloud server web hosting for your online coupons. We use the best servers, secure networks and a global CDN to ensure your mobile coupons work fast and reliably.

Yes, this feature is in Beta and is coming soon – we are happy to show you how it works – please ask us.

How does Mobile Coupon Factory interactive coupon validation work?

Coupon validation is important from both ensuring that your campaign remains secure and by generating important data that aids analytics and customer knowledge.

We offer three stand-alone coupon validation methods: i. validation widget & App, ii. on the customer’s mobile device validation, and iii. QR code validation. Plu two further advanced integrated methods: i. barcodes and ii. Point of Sale API.  This breath of our coupon validation methods enables any business to validate our coupons and collect important redemption data.

Our system records and tracks all distributed coupon data. You can export detailed reports with our reporting tool or we can integrated the data so it syncs into your marketing platforms.

What validation methods can I add to a coupon?

We can program any of the desired validation methods into your coupon campaign. In some cases we can also combine more than one validation methods.

Validation Widget and App:

We offer both a validation widget and a standalone App to validate coupons.

Our widget runs on any device with internet access and a browser. It requires the validation code from the consumer’s device to be copied and entered in the widget. The widget then indicates the validity of the coupon and marks the coupon on the consumers phone as verified, so it cant be re-used. Further it offers the ability to collect data about the consumer, name, gender, in-store spend and this dat is saved with the coupon data.

Our validation App is a little more refined to operate and can be downloaded in the Apple, Google and Windows App stores. It offers similar features to the widget, but has an inbuilt scanner allowing for the faster procession of validations simply by scanning the barcode or QR code displayed within the customer’s coupon. In case of multiple redeem locations you can create multiple logins for the widget to track the redeem location in the statistics. The App also allows you to save extra personal data from your customers.

QR code validation:

Our validation system allows a QR code to be generated (after a valid coupon claim) and displayed within the coupon. This QR code can be scanned by any device (phone or tablet) with a camera and our App and this can be used as the validation system. At validation, the cashier scans the validation QR Code during checkout and enters the validation password. In case of multiple redeem locations you can create multiple passwords to track the redeemed location in the statistics.

On mobile device:

Validate the coupon directly on the customer’s device by entering the password. (This option does not work for printable coupons.) In case of multiple redeem locations you can create multiple passwords to track the redeem location in the statistics. Note some customers do not like handing over their phones, so in these cases you have the customer enter the password.

Use your own validation codes:

We offer a solution where we can import and use your own validation codes. Our system will then show your validation code on our validation page – one unique validation code for every coupon. You are can also show that validation code as a barcode so your POS system can scan that code. (Clever hey!)

POS integration with our API:

Our platform can show a barcode with the unique coupon ID generated by our system. Connect your POS system via our API to validate the coupon from within your POS.  This solution needs an one time integration from your POS software supplier to make this work! Please ask us for further information.

 

 

If we send you campaign using our built-in e-mail (mailChimp) or SMS (clickatell), our system will automatically generate a unique link for every e-mail or sms-receiver. We can create and download single use codes and send you batch files for inclusion in your campaigns or with your marketing platform. You can use our API to programmatically create single use codes.

For every coupon you can specify what consumer action is needed to claim the offer:

The following options are available on our interactive coupons (not our wallet passes):

No action required:

Consumer can claim the coupon without any action needed. This will result in a higher rate of claims but less data/interaction from consumer.

Data capture:

coupon-actions-enter-personal-information

Claim a Coupon by Completing Some Data

The consumer needs to enter data to claim their coupon. You can specify which data fields you want to request from the consumer (example: name, phone, email, gender, …) The data is stored in our database, or streamed in real-time to your systems.

 

 

 

 

 

 

 

 

Share on Facebook:

coupon-actions-social-login-or-social-shareConsumers need to share the coupon on Facebook to obtain the discount. This creates the possibility to increase your coupon reach through viral marketing.

 

 

 

 

 

 

 

Install an app:

coupon-actions-download-an-app

Install an App action to claim your Coupon offer

Consumers need to install an App to obtain the discount. After install the consumer can proceed to obtain the Coupon benefit. You can specify the apps for iOS, Android or Windows smartphones.

 

 

 

 

 

 

 

 

Enter promo code:

Consumers are required to enter the correct promotional code to obtain the discount. The correct code triggers the coupon claim. The promotional code can be combined with the ‘data capture’ claim method to collect client data.

Custom Claim Methods:

We can build you a custom claim method by redirect the claim page to other software or web page. For example for one customer a mobile coupon was created with a custom survey as the claim method. A completed survey resulted into a claimed coupon.

Watch a video:

coupon-actions-watch-a-video-to-unlock

Watch a video to Claim a Coupon offer

Consumers watch a video to obtain the discount. When the video ends it triggers the coupon claim process.

 

 

 

 

 

 

 

Make a payment:

coupon-action-make-a-pyment-to-claim

Make a payment to claim method

Consumers make a payment to obtain the discount or get the voucher. This can be used for mobile selling or mobile ticketing.

 

Our aim is to complete all development within 7-10 days. However, It sometimes depends on the graphic design work required and the coupon’s complexity and features.

We provide you with an intial estimation of the campaign price based on your brief. No two campaigns are the same and therefore its difficult to provide bespoke pricing.

If you wish to proceed with the campaign you pay the Coupon set up fees development costs, which equates to about 70% of the campaign cost.

We work with you to firm up your requirements and the graphical design elements and then we present you with your Coupon for testing.

Once approved or slightly re-worked, the final elements such as tracking and re-marketings tags are added, we provide access to the on-line information portal, where you can track your coupon activity.

Once you have paid the final balance the Campaign is set to go live on your start day and time.

Yes!

Our most popular format is sharable coupons, or, to be more precise, every shareable coupon has a default multi-use coupon URL e.g. coupons.mobilecouponfactory.com/p/abcdef.  This method offers basic protection based on a cookie we place within the consumer’s device.

Consumers can forward their coupon URL to friends or use the same coupon on multiple devices.

Single-use codes have a unique coupon URL for every consumer. e.g. coupons.mobilecouponfactory.com/p/abcdef/123456789.

These single-use coupons  are 100% unique, they cannot be used twice.

No! We are a fully managed service, as we found that many businesses just didn’t have the time to manage all the different marketing systems, nor the expertise to understand the nuances of perfecting a coupon solution and delivering this seamlessly to your customers.

If you are after a self managed system we can also help, please contact us for further information.

Security is vitally important to us. Keeping your customers same and private is a paramount consideration.

We protect data in transit data with multiple layers of security, including leading encryption technology like HTTPS and Transport Layer Security.

We use only use the world’s most secure and reliable cloud infrastructures to keep data safe and secure. Please ask us for specific details as required.

Mobile Coupons are the way of the future, but we understand that some customers may not have a smartphone or the mobile internet. We offer options to allow the coupons to be printed or saved as emails, so all your customers can have some Coupon joy! Please read more about the different ways Coupons can be redeemed here.

Yes we do! Please get in touch via our contact form and we can discuss your requirements.

Redeem or also called Use or Save a Coupon:

Redeeming refers to the different ways a customer can use a claimed coupon. We offer you a few different methods and its feasible to have a number of these activated on one coupon.

redemption-options

Several Redemption Methods

save-to-options

Ways the customer can save the Coupon

Use Now:

Clicking the Use Now button starts the selected validation process for the customer to have their coupon validated. This can occur in-store or on-line. If a customer accidentally presses use now, whist not in-store that’s OK and can can again come back to the use now screen at any time.

Save to their Mobile Wallet:

The coupon can be saved to Apple Wallet (Apple Passbook) and Android Pay (Google Wallet). With a simple click the coupon is stored in their Mobile Wallet App.

Save to email:

The coupon can be sent to email and stored in the customer’s mailbox. The saved email contains an image of the coupon, the barcode from validation, the terms and conditions and a direct link to the online coupon.

Save to PDF:

The coupon can be saved as a PDF file on the customer’s device. We can also include all the locations the offer can be validated and received.

Print coupon:

Mobile coupons are the future, but not everybody has a smartphone with internet. With this print option, the customer can print his coupon for non-digital use. This gives people without mobile Internet or smartphones the ability to use these coupons in stores.  We can also include all the locations the offer can be validated and received.

Redirect to a URL:

The last option is to re-direct the customer’s device to another URL, maybe a web shop or a survey link. The possibilities are endless.

The invoice will come from our parent Company iProximity Pty Ltd. iProximity owns Mobile Coupon Factory.

Claim, Redeem or Save and Validate are common terms in the Coupon industry.

Claim:

Claiming is the next step a customer takes after they have received and opened the coupon. In many cases the customer is asked to press a button or scratch the coupon before claiming, but we can also ask the customer to log in with a social media account before proceeding (with a scratch or button), so no matter the outcome of the prize mechanic (win or loose), we have captured their details.coupon-actions-social-login-or-social-share

One of the great things about Mobile Coupon Factory’s is our multiple claim methods – these are the ‘actions’ we ask the customer to do to claim the reward they just were offered in the Coupon. To see all the ways you ask your customers to claim please read this post.

Redeem or also called Save:

Redeeming refers to the different ways a customer can use a claimed coupon. We offer you a few different methods and its feasible to have a number of these activated on one coupon.

Use Now:

Clicking the Use Now button starts the selected validation process for the customer to have their coupon validated. This can occur in-store or on-line. If a customer accidentally presses use now, whist not in-store that’s OK and can can again come back to the use now screen at any time.

Save to their Mobile Wallet:

The coupon can be saved to Apple Wallet (Apple Passbook) and Android Pay (Google Wallet). With a simple click the coupon is stored in their Mobile Wallet App.

Save to email:

The coupon can be sent to email and stored in the customer’s mailbox. The saved email contains an image of the coupon, the barcode from validation, the terms and conditions and a direct link to the online coupon.

Save to PDF:

The coupon can be saved as a PDF file on the customer’s device.

Print coupon:

Mobile coupons are the future, but not everybody has a smartphone with internet. With this print option, the customer can print his coupon for non-digital use. This gives people without mobile Internet or smartphones the ability to use these coupons in stores.

For more detail on redeeming read this post.

Validation:

Validation is the process of checking a coupon to ensure that it is both legitimate and it has not been previously claimed. It is a process that should be undertaken to reduce fraud and to ensure that your campaign is executed as per your original guidelines.

The many methods of validation are explained within this post validation methods.

Retargeting, also known as re-marketing, is a form of online advertising that can help you keep your brand or particular offer in front of your customers after they leave your Coupon.

A customer may have opened and claimed your coupon, but not yet redeemed it. One option with re-marketing is then to place ads in the customer’s social media feeds reminding them they have a high value offer from you.

We can place the re-marketing tags to measure coupon opens, claims and validations, so you can create specific re-marketing audiences to suit your advertising requirements.

Retargeting is a cookie-based technology that uses simple pixel code to anonymously “follow” your target group actions on your Coupon.  The code, or pixel, is unnoticeable to your site visitors and won’t affect your coupon’s performance. Every time a new visitor loads your coupon, the code places an anonymous browser cookie. Later on, when your cookied visitors browse the Web, the cookie will let your retargeting provider know when to serve ads, ensuring that your ads are served to only to people who have previously visited your site.

Retargeting is so effective because it focuses your advertising spend on people who are already familiar with your brand and have recently demonstrated interest in your coupons. That’s why most marketeers who use it see a higher ROI than from most other digital channels.

The scratch coupon language can be set to the following languages:

  • Dutch,
  • English,
  • French,
  • German,
  • Hungarian,
  • Italian,
  • Persian,
  • Portuguese,
  • Russian,
  • Spanish,
  • Swahili &
  • Swedish.

The scratch coupon can automatically detect the phones language and present the built in commands in that language. The actual content will have be presented in the correct language.

Wallet Passes can be presented in any language that is supported by Apple and Google.

Our coupon security methods.

Whether you need your customers to print, or using their smartphone to redeem your coupon, Mobile Coupon Factory’s technology will ensure it is delivered in the most secure and accessible way possible. We provide several security options that are sure to meet your security requirements. Every coupon automatically includes basic protection via on a cookie and each coupon is assigned a unique coupon code.

 Single-use coupons.

Single-use coupon codes are unique links (One-time promotion link that is absolutely unique to each individual). When we transmit coupons via SMS or Email, our system automatically generates a unique, single use URLs for each coupon. We can also generate single-use codes and provide you a list for inclusion into your systems.

 Date/time restrictions.

You can add date/time restrictions to the coupons, including an expiry date and start date.
We offer additional time restriction solutions such as flexible expiry dates, or limiting the coupon’s validity to a period of time after claiming.

 Amount restrictions.

You can set a maximum amount of coupon claims/validations.
If the maximum is reached, our system automatically stops distributing coupons.

 Social login registration.

You can ask a consumer to have a social login before accessing the coupon. We offer solutions for Facebook Connect, Google Login and email/password registration. This adds extra security because the same customer cannot use the coupon twice.

Mobile Coupon Factory interactive mobile scratch coupons are loaded with features. Here are the main promotional variables.

Scratch Image Design:

Other than the scratch image being of fixed size there is no limit to what can be displayed. Our designers will build a scratch image to perfectly suit your promotional requirements, from a simple image to a game format with a design that is closely related to what is revealed once scratched. Images will also need to be designed for each of the prizes, or the winner, non-winner scenarios.

Scratch Interaction:

We can enable or disable the scratch sound and change how much of the initial scratch image needs to be revealed before moving to the next stage of coupon interaction.

Multiple Prize Formats:

Our coupon system is powerfully adjustable, It’s much more than scratch and win or lose, you can offer multiple prizes, each with their own “reveal image”. Each prize requires a rated win percentage from 1 to 100%, meaning there are up to 100 prizes that can be offered. Each prize can also have a maximum winner limit, meaning that you cannot over award prizes.

Flexible Start & End Dates:

We have a range of date features to offer ultimate flexibility. Including:

·      Future start dates – you can distribute the coupons, but they can be acted upon until the start date arrives. An email reminds the customer.

·      Flexible end dates, where the coupon promotion will end a certain time after it has first been opened.

Limitations on Claims or validations:

We can set the maximum number of claims or validations as a further promotional safeguard.

Rules & Terms & Conditions:

These can be automatically presented as part of the coupon delivery and can require an acceptance from the customer before they continue to either scratch or claim. Links to terms and conditions can be presented at the bottom of every coupon page.

Notifications after Claim or Validations:

We can send an email to a specified email addresses after a claim or validation is executed

You own all you Campaign data. Any personal information from Consumers that is stored on our platform will be deleted after 3 months of the campign finsihing (giving you ample time to download the data into your CRM. We retain some de-personalised usage data so we can create reports to demonstrate our awesomeness.

You will be assigned a dedicated account manager throughout your campaign. They will be your main point of contact, you will also have access to our support team – out of hours.

Coupon validation is important from both ensuring that your campaign remains secure and by generating important data that aids analytics and customer knowledge.

  1. Prevent consumers from using the coupon twice.
  2. Statistics: track how many coupons are distributed, claimed and validated on find out more information who your customers are.
  3. Optional you can add your generated turnover to the validation process to calculate your ROI.

We offers several easy-to-use validation methods for small businesses to validate coupons without any additional investment or installing any additional software.

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